Shopping Online Q&A:
Q:When Are We Opened?
A: Our opening times may differ depending on location. Check out our locations link to find out the opening times to the most convenient store to you.
Q: Do I Need To Register On Your Website?
A: By creating an account, you'll be able to shop the Kingdom website’s inventory and see the prices. If you already have an account, you can login using that account information. It is very quick and easy and normally takes less than a minute.
Q: Is Ordering Online Secure?
A: Yes. We take the utmost care with the information that you provide us when placing an order on our website (or through any other means). The server that hosts our site encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol. During the encryption process, information is scrambled into small bits of code that cannot be read as they travel to us over the Internet. Once we receive the encrypted information, we use a private, one-of-a-kind key to decode it.
All of the information you provide during the ordering process is restricted to our staff, and we make sure that all of our employees up-to-date on our security and privacy policies. If you have further questions about the security of ordering online please feel free to e-mail us at firstname.lastname@example.org
Q:How Do I Place My Orders?
A: Once you have finished adding items to your shopping cart and are ready to complete your transaction, move your cursor to the top-right corner of the screen and click on the “Shopping Cart” button. You will then be transferred to our secure server and be asked to confirm your order; if you have a valid coupon code you can also enter it here.
Once you have decided how to proceed, you will be prompted to enter the name and address of the intended recipient of your shipment (i.e. your delivery information), followed by your billing details. You will have the option of indicating that the shipping and billing details are the same, if applicable.
After completing the shipping information, you will need to enter in your payment details. After completing this you will have the option to add in any order comments for delivery instructions. Once you are happy with the information given and costing you will be ready to complete your order, click on the “Place Order” button on the lower right of your screen. You will receive an on-screen order confirmation, as well as second confirmation visa email
Should you encounter any difficulties during the checkout process, please feel free to contact our customer service department via our toll free number, 1-800-738-8666 Monday to Thursday, 9am to 6pm and Friday 9am to 5pm, Pacific Standard Time (PST).
Q: How Do I View What’s In My Shopping Cart?
A: To view the contents of your cart, click on the “Shopping cart” icon in the upper-right corner of your computer/device screen. Once you click on this icon, you can easily change the number of copies you want to purchase of a particular item in your cart updating the quantity, then clicking “Recalculate” to get the updated price. You can also delete any item in your cart by clicking the “Remove” (X) button to the right of that item and all these commands will automatically update your cart and pricing.
Q: How Do I Add Items To My Cart?
A: To add a product to your cart, navigate to the page of the item you are interested in and then choose your desired quantity. When you click the “Add to Cart” link, you will see a pop-up that will confirm your purchase into the "Shopping cart". You can continue shopping or choose to complete your order by clicking the “View Cart” button.
Q: How Do I Remove Items From My Cart?
A: First, click on the “Shopping cart” link in the upper-right corner of your computer/device screen. This will allow you to view all items currently in your cart. Once you have identified the item that you would like to delete, click on the “remove” (X) button check box to the right of the item description and it will automatically take it off.
Q: How Do I Get Into My Account And/Or Edit The Information In My Account?
A: Access your account by clicking on the “User” icon in the upper-right corner of your computer screen. This takes you to a page where you will be access to your account data that will be separated into 4 categories (My Orders, Personal Information, Payment Settings & Other features).
Q: What Are The Shipping And Handling Rates?
A: For clients in the Greater Vancouver region, we offer delivery services at a rate of $5.00cdn per trip. Please inquire at the time of order placement, the availability of our delivery service to your salon.
Call office for out of town ordering inquiries. For over-sized items, you will be informed of exact shipping charges via telephone within 2 business days. Please ensure that your contact information is accurate. Please note that for all over-sized orders, neither your order nor your credit card will be processed until we receive your confirmation of the final order total with the adjusted shipping charge. For security reasons, our sales associate will require your identification information during the confirmation call.
Q: What Should I Do When I Get The Wrong Merchandise?
A: We will make best possible effort to ensure that the correct order is delivered to your shipping address. However if there is a mismatch in the order received at your end, we will arrange for the incorrect item to be picked up from your end and re-dispatch the same without any additional cost. Please contact Customer Support in case of wrong order received. We apologise in advance for any such errors.
Q: What Is The Return and Refund Policy?
A: In the event that the wrong product(s) is shipped or the product(s) is damaged during the course of shipping. Please notify us immediately via our toll free number, 1-800-738-8666 Monday to Thursday, 9am to 6pm and Friday 9am to 5pm, Pacific Standard Time (PST). Kindly also have your invoice on hand at the time of the call. We will require specific details from the invoice.
Upon confirmation of an available replacement product(s), the buyer must then send the damaged product(s) back to us. Once the damaged product(s) has been received, we will replace the product(s) and have it shipped back to the buyer at no additional cost.
We welcome exchanges of products. Products to be exchanged need to be returned in its original, unopened packaging in re-saleable condition. If shipping is required, the cost of shipping would be the responsibility of the buyer. For all exchanges, a copy of the original invoice needs to be included. A 20% restocking fee will be charged for items returned 30 days from the purchase date.
NO Refund or Exchange on ELECTRICAL ITEMS (i.e. Clipper, trimmer and dryer)
NO Refund or Exchange on SCISSORS
NO Refund or Exchange on FURNITURE
Q: What If I Have Received A Defective Item?
A: Thou we hope it never comes to it, there might be the unfortunate case of a defective product. If you find your purchase is defecated from moment of delivery you may return for a replacement or full credit. They must be reported and returned within 30 days of the invoice date. To report a defective product, please contact our Customer Service department using the information via our toll free number, 1-800-738-8666 Monday to Thursday, 9am to 6pm and Friday 9am to 5pm, Pacific Standard Time (PST).
Q: How Long After Placing My Order Should I Expect To Receive My Shipment?
A: We look to get all orders out as soon as possible. We estimated times for receiving your order depending on your location. Within the interior of Vancouver you should expect your order to be with you within 1-3 working days, outside of British Columbia will be 2-3 working days thou if you are on the east coast then it could be up to 2 weeks, but it will depend on which province. When it comes to our Vancouver* deliveries we deliver every day. Check with our head office, 1-800-738-8666 for when we will be in your area.
*Local deliveries are for any purchases over $5 plus tax
Q: What Can I Do If I am Unable To Make Payments Online?
A: Payment error page is displayed when there is a connection lapse between the payment gateway and the website or the internet connection is interrupted during payment transaction or possibly some required fields are not entered correctly. You can follow the steps below when you encounter such issues related to payment errors: Please report this error on our feedback link immediately. Please mention the following information for assistance. 1) Name on the card, 2) Type and name of the card, 3) Date of transaction and 4) Amount paid this usually takes up to 36 to 48 hours to resolve. An order that has not been placed is reflecting on the bank card statement: In such cases we might require a scanned copy of the bank card statement. Please contact our customer care for assistance.
Q: Do You Offer Express Deliveries?
A: We can offer express deliveries, however this will depend on the location and the courier that we will use. We use both Canada Post and Canpar Courier, Canpar Courier has certain restriction in the interior locations so when requesting express we will have to confirm if it will be possible. For local locations we sadly cannot offer the express option as our drivers are put on set routes but we can always try our best. Speak to our customer services and we will try our best in urgent circumstances.
Q: What Are The Cut Off Times For Ordering?
A: Listed below is each courier's cut off time, if orders are placed after the mentioned times, we can't guarantee they will be shipped out on the same day.
• Canpar Courier – 3:30pm
• Greyhound – 10:30am
• Canada Post – 4:30pm
• Local Deliveries – 4:30pm