Kingdom Beauty Supplies reserves the right to change prices and deals without notice; price errors are unintentional in case of online and in-store price differences –store prices will be considered correct. Refunds, Returns and Exchanges must follow Kingdom Beauty Supplies guidelines. No warranty without receipt. If issues arise, solutions are at Kingdom Beauty Supplies' discretion
Refund & Return Policy
-
In the event that the wrong product(s) is shipped or the product(s) is damaged during shipping. Please notify us immediately via our toll-free number, 1-800-738-8666, Monday to Thursday, 9 am to 6 pm and Friday, 9 am to 5 pm, Pacific Standard Time (PST). Kindly also have your invoice on hand at the time of the call. We will require specific details from the invoice.
-
Upon confirmation of an available replacement product(s), the buyer must send the damaged product(s) back to us. Once the damaged product(s) has been received, we will replace the product(s) and have it shipped back to the buyer at no additional cost.
-
We welcome exchanges of products. Products to be exchanged need to be returned in their original, unopened packaging in a re-saleable condition. If shipping is required, the cost of shipping would be the buyer's responsibility.
A copy of the original invoice must be included for all exchanges.
A 20% restocking fee will be charged for items returned 30 days after purchase.
-
NO Refund or Exchange on SCISSORS
-
NO Refund or Exchange on FURNITURE
Warranty
-
For warranty purposes, please keep a copy of the original invoice along with the warranty card.
Shipping Information
-
For clients in the Greater Vancouver region, we offer delivery services at $9.99 CDN$ per trip and $12.99+ for outside of Greater Vancouver. Please inquire, at the time of order placement, about the availability of our delivery service to your salon.
-
Call the office for out-of-town ordering inquiries.
-
For oversized items, you will be informed of exact shipping charges via telephone within 2 business days. Please ensure that your contact information is accurate.
-
Please note that for all oversized orders, neither your order nor your credit card will be processed until we receive your confirmation of the final order total with the adjusted shipping charge.
- Our sales associate will require your identification information during the confirmation call for security reasons.
Shopping Online
-
To ensure your security and privacy. Our sales associates will ask for confirmation information from you before each transaction.
-
Please ensure your contact number is up-to-date. If we cannot contact you, the transaction will not be completed.
-
Typographic, photographic and price errors are unintentional and subject to correction. Kingdom Beauty Supplies reserves the right to limit quantities and prices. All products are subject to availability. All products may not be available in all locations. Sale and promotional offers.
-
Products purchased are subject to reconfirmation of availability.
-
Images of products may not be exact.
-
Prices are subject to change without notice.
Further Inquiries
-
Should you still have any unanswered questions, please fill in your email address and include a brief message in the form below. If you are contacting us regarding order-related questions, please include your User ID and Order Number in the message.
|
